Returns and Refunds
In order to be eligible for return, all items must be sent back within 30 days of the delivery date of the order (when it arrived to you). No refunds or exchanges are allowed outside of this window.
Rylee + Cru items are available for exchange, store credit, and refund to the original payment source.
An item is eligible for return if it is sent back:
- unworn
- unwashed
- with original tags and packaging intact
- free of stains, odours, animal hair, and damage
Items cannot be returned after this 30-day-timeframe, no exceptions.
Rylee + Cru is not responsible for return items lost in transit.
Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales ), are ineligible for store credit, refund, or exchange. Orders with special discount codes applied, may not be eligible for return – please reach out to the team at info@ryleeandcru.co.uk if you have any questions.
Gift Returns - Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser's name and order number. These parameters help to confirm the items were initially purchased from our site as well as a reference to the original purchase pricing for credit balance to apply.
Returns process
Simply forward on your confirmation email to info@ryleeandcru.co.uk along with your reason for return and we'll send you your returns label to print and post back to us.
Warranty Info
We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed / worn are not eligible for returns / exchange when any damage is related to standard product wear and tear.
Any package reported damaged / missing items will be reported to the carrier and we will initiate an inspection process for insurance purposes. Please provide photo evidence of the package.